No public complaint should remain pending, Qaiser Abbas Rand

Faisalabad(94 news) Acting Director General FDA Qaiser Abbas Rind has ordered that no public complaint received from any forum should remain pending, in this regard One Window Counter, Chief Minister Punjab Complaint Cell, Pakistan Citizen Portal, Divisional and District Administration, other sources or directly, taking immediate notice of the public complaint received, give priority to its speedy and satisfactory redressal, while if the public complaint is not related to FDA, send a response at the next moment. He issued this order during a meeting reviewing the details of public grievances and the status of their redressal. Director IT Yasir Ejaz Chatha, Director State Management Sohail Maqsood Pannu, Deputy Director State Management Adnan Shehzad, Deputy Director IT Usman Ramey, Deputy Director Town Planning Iqra Murtaza and other officers were present in the meeting. Acting Director General FDA while reviewing the details of public complaints said that the services of FDA “Complaint free” No effort should be spared in conveying the benefits of modern reforms to the applicants in this regard, all departments should perform their duties diligently. He warned that if reminder letters are received regarding handling any public complaint, the officers of the concerned departments will have to be held accountable. He said that there should be no delay in resolving public issues under the jurisdiction of FDA, while unrelated complaints should be referred to the appropriate forum. Acting DGFDA urged the departmental in-charge officers to continue strict monitoring of staff performance to ensure prompt redressal of public complaints and disciplinary action should be taken against staff who are inattentive or dereliction of duty.