Order for immediate redressal of grievances related to Vasa

Faisalabad(94 news) Managing Director WASA Aamir Aziz has issued an order for immediate redressal of complaints filed on various portals and clarified that no complaint should be escalated. While presiding over the review meeting on the steps taken to redress customer complaints, he said that when a complaint is registered on CM Portal, SMU, Citizen Portal and others, the relevant officers and staff should show immediate response and the photos at the beginning of the work to be done for the resolution of the complaint and the photos after the resolution of the complaint should also be uploaded. Md Wasa added that the complainant should be contacted and apprised of the work. He clarified that a lasting solution should be found for repeated complaints so that no one gets a chance to complain again. Similarly, special steps should be taken to deal with the overflow in Eidgah Road and Chenab Chowk. Managing Director WASA further said that WASA is making every effort to provide quality drainage and water supply services to the citizens of Faisalabad for which all available resources are being utilised. He clarified that redressal of customer complaints is being ensured in a timely manner, but citizens are also appealed to ensure payment of their dues and monthly bills so that the services of WASA can be improved.